Customer Testimonials
A Special Thank You to MINI of Loveland! We sincerely appreciate the outstanding service and excellent experience we received at MINI of Loveland. A special thank you to Dylan for his dedication, professionalism, and tremendous effort in helping us find the perfect MINI Cooper. We highly recommend MINI of Loveland for their exceptional customer service and great deals! If you’re looking for a new vehicle, talk to Dylan! Don’t miss the opportunity to take advantage of their year-end offers! With sincere appreciation, Brian & Dora Mitchell
Summary: They have such a high review rating for excellent sales, service, fun MINI community support, great MINI new or used sold, and standing behind everything no matter what it takes.. Top of their game!
Our family has been doing business with them since 2014, purchased/ordered multiple vehicles, which we service there. The buying process has been extremely low pressure, friendly people, deals that beat the competition. There was transparency all along the way. Ordering is an amazing experience. Tracking the boat across the world was a daily activity.
I could spend the rest of this review dropping names of ... Read More Google - Nov 4, 2026
Miles & Issac professionalism is always on the mark. They exude confidence that my MINICOOPER is in good hands.
Shout out to Jacob who helped me get my perfect Mini! Had a great experience working with him and everyone at Loveland Mini! Had me on the road and ready to go, great experience 🧡🤩🧡
Mini of Loveland has superior customer service. They are very thorough and always follow up to make sure you are happy. Great dealership!
Jacob, Caleb and Deborah were amazing!
Dylan was very friendly and easy to work with.
The entire staff was helpful and friendly as my wife and I test drove multiple mini’s. Jacob, Nicole (sales reps), Julie (sales manager) and Stan (Mini Genius)…they all made us want to buy our Mini from them…and we did.
We have been using Mini of Loveland's services since 2013. We find them to be trusting, professional, personable, accommodating to our needs, and friendly staff. Other places may be cheaper but we found you get what you pay for. We trust no one but Mini of Loveland with their services.
I have not enjoyed purchasing a vehicle as much as I did with Dylan at loveland Mini. It was un stressful and no back and forth arguing over the cost and what my trade in was worth. I would highly recommend shopping for a vehicle there. Excellent customer service.
Prompt service, attention to details, car cleaned. Looking forward to another incident free year.
100% Satisfied
Mini of Loveland always comes through for me. They are the reason I drive from South Dakota to have my car serviced with them.
Great customer service, quick and informative
Our salesman Dylan was just fantastic, very friendly and super helpful. Stan the mini man was such a knowledgeable and interesting guy, really enjoyed him. Their was no pressure from finance which was a nice change from past experience at other dealerships. Overall very happy with my Mini and would definitely recommend Loveland Mini to everyone.
Quality work at cheaper than quoted. My car feels brand new. Thank you!
Dylan, Kelly, and Isaac were absolutely awesome to work with. It was a very painless process throughout, from initially looking at my new mini, test driving, to making it mine. Total professionals.
Always good service, good advice, and good people.
Miles is fantastic and always takes the time to walk through everything with us and help wherever he can. I do have a problem with the harassment from the company itself constantly asking for reviews both via text and email.
This is a competent, reasonably priced dealership with friendly service and comfortable accommodation for customers.
I was so impressed with service at MINI of Loveland. Service was easy to navigate, very efficient and friendly. MINI kept me in continuous communication regarding progress. And I’ve never experienced such a quick and smooth process to obtain a free loaner vehicle.
Great service. Fast, kind and professional
Isaac and the Mini Loveland team always provide excellent service. I have no hesitation recommending them for all your mini needs.
Mini of Loveland has had my boyfriend 2019 mini coop convertible for a month and 1/2 now. $4000 in repairs and we still don't have it back yet! I've called them number of times. Wish we never bought it from them. And we wish we brought it somewhere else to get it fixed. Halfway thru second month and still no car. Ready to just leave it at the dealership that sold it to us. Very frustrated!
I had an awesome experience working with Jacob at Mini of Loveland. He is knowledgeable and professional and a good person. I got a great deal on a wonderful new car. And he surprised me with a bag of Mini “treats” for the road. I highly recommend him and the dealership and of course the car.
Issac has always been very helpful and honest.
I always have the best service when I come here for my car! Isaac has helped me multiple times over the phone and at the service desk and I always appreciate his honesty and his input. My car is always in great hands with everyone that works here!
Courteous timely and efficient.
Dylan was professional and a great communicator! He stayed in touch with me on the process, answered my questions, got excited with me!
Fantastic! Got my first MINI with Jacob and it was a very easy process. MINI absolutely takes care of their customers. You get lots of goodies when you purchase a car! 10/10 🙂
Dealership was very clean. Our salesperson, Jacob, was very personable and low pressure. That was key for me. I appreciated being spoken to like a human being, not a sales target, and being given the time to weigh my thoughts and options. Will bought a new Mini and will be returning customers.
Reliable, timely service
Mini’s are not like other cars and not just any mechanic can work on them. They’re trained staff I can always trust. Wasn’t ready when promised, but working in the auto industry I understand parts are hard to get for some nowadays. They worked with my extended warranty and now my mini is happy again.
Great service and always with a smile and customer first attitude. The concierge service is exceptional as I live 120 miles away! Prompt and comprehensive communications, too!😉
Love this place. Issac in service does an amazing job as always. Very happy
I’ve been coming to Mini of Loveland for 10+ years and I really like the people who work here. They’re kind, friendly and honest.
I just moved to Colorado & am very happy to have found Mini of Loveland. The service folks are really nice & made it easy to schedule an appointment. I waited while regular maintenance was done on my car. The dealership had nice areas to wait with beverages, snacks, comfortable seating & I could even view my car while they were working on it. The video review of my car by the mechanic was thorough & super helpful. Recommended additional service was straight forward & easy to approve or decline on my phone, along with any additional payment. The best ... Read More Google - Jul 22, 2026
Kind courteous,
Very good service, friendly people but I didn’t like that they try to sell me a $5600 repair without inspecting the car. Just by driving the car 2m, the car drives fine.
I'm giving it one star because there's no lower rating. I brought my 2017 Mini Cooper S, which I bought from another dealer, so they can inspect it and let me know if there's anything I should worry about. The report indicated that it needed a new battery, the entire suspension system, and all brake pads and rotors, front and rear. I asked if the battery from outside the dealership would work the same, and he responded that it wouldn't, that the Mini Cooper used a special battery with special technology for this car.
I am 73 years ... Read More Google - Mar 2, 2026
Overall my experience at this joint was ok not satisfied at all but I guess that's everywhere nowadays. After I picked up my car from them for an FRM module replacement and an oil leak diagnosis I come home to a mess in my engine bay that made me leave this colorful review
Alex at the service desk should be a saint, parts and the accommodations are great. The cost in labor is OUT OF CONTROL, two hundred and forty seven dollars for a drive belt install; that takes forty five minutes. The belt was forty seven dollars and the labor is a two hour minimum, here in the wonderful state of Colorado.
Part of this rating is due to Mini 2024 or less not having Android Auto support. The other part was the sales person not calling that out on the test drive when we were having trouble connecting my phone. It's either not knowing the product or being dishonest and I'm not sure which is worse.
Everyone was rude and gave us very incorrect information.
ATTN SERVICE DEPT:
I took my 2016 MINI Countryman to MINI of Loveland in December 2024 because my check engine light was on. After a diagnostic, they gave me a long list of issues and told me repairs were urgent:
Washer pump leaking
Battery discharge and undervoltage faults
Valve cover leaking at PCV
Faulty crankcase vent heater (they said I needed a new intake tube)
Timing chain stretched past minimum spec
They quoted roughly $4,300 for everything. I couldn't afford it all, so I paid around $2,400 for everything except the timing chain. They told me it needed to be done soon, or ... Read More Google - Jul 22, 2025
Service is great; Sales is prejudice. I initially had reviewed them as I've done business with them in the past, but with this recent experience, I was forced to go elsewhere.
I was told the 8am car inspection would take an hour. I planned for 90 minutes to be safe. As my inspection report came back to the desk, the service manager who checked us in walked out and drove off (at 9:40am). As the two hour mark approached I had to ask someone else to give us the report and check us out and ended up late for my 10am meeting. I’m not trying to be overly critical but it was a poor service experience for our first ever visit to a Mini dealer.
Got a letter from mini that parts were available for a recall that was issued over a year earlier. Made appointment with MINI of Loveland.
Was told they would check the recall issue but would take 3 to 5 hours to inspect, gave us a loaner. After about 3 hours later got a text with a grocery list of recommendations items that needed to be replaced in the amount over $2500.00 dollars. One of which was front struts witch were blown ( there words not mind ) along with the module for the recall. After 9 days of waiting and no volunteering updates until I called them ... Read More Google - Mar 27, 2025
It appears I join several other one-star rating customers here...
This review reflects a service visit in 2024 for an oil change while I waited. Not long into the wait, I received a text from the service tech, complete with video, that one of the engine mounts was cracked, and if not replaced soon would cause the engine to slant out of position causing expensive damage - Cost for the engine mount service: $1450 and "we have the part in stock" - Added wait time would be 90-120 minutes. I declined, did not have the extra time to wait, plus ... Read More Google - Mar 18, 2025
Very professional and no pressure to buy. They made car buying super easy and painless. Will come back for the next one!
Great place! Great People!! Best dealership I have ever been to! They made the buying process so easy! Definitely recommend going through them on your next car purchase!
MINI of Loveland always takes care of me! I appreciate their customer service and knowledge.
Or an easy or transparent process for lease buyout. We. Went with the expedited process as per bmw financial guidelines and are now on week 5 instead of 5 days. We got lied to by the sales person in the process as well about the bmw processing timeline and titlework.
Mini of Loveland might actually be purgatory. The crew there does really their best take the joy out of getting a new special car like a mini cooper and make you question how you offended them to deserve this. They artfully do this while doing the bare minimum to keep you happy so you feel obligated to stick around. Or keep you trapped on site after signing a deal and taking your trade in.
We warned them up front that we had to leave for an appointment 3 hours after we arrived and they assured us that getting out in that ... Read More Google - Jul 29, 2024
Love my Mini but hate this service department. So tired of them constantly trying to sell tires when not needed (they try every time) or brakes or whatever. Had to take my Mini there three times to get the check engine light turned off. Each time I was approached to buy something. Business must be slow for them to stoop to this level. Sad.
The service department is horrible. They try to see you crap you don’t need with every service. Tires are pushed each time. Not sure about their honesty either. They told me that all tires were down to a two on the wear. One of my tires was new. They apparently didn’t even look at them. Disappointed and disgusted.
I came in for an oil change of which I had purchased a 3 oil change promo from Mini. The guy at the counter made me wait almost 45 minutes whilst he entered information into his computer? I was on a tight schedule and did not anticipate waiting at a counter that long. Then the guy attempts to charge me 3 times for the oil change I had to tell him I've already paid for that. After my oil change was done, I am told I need almost 3 k worth of repairs. 500.00 for instance for a battery? Seriously as if John Elway ... Read More Google - Jun 27, 2024
The buying process was great. The after purchase was a nightmare. They didn’t do what they said as in picking up the back seat from us on the trade in. Then no title has been sent for tags. Then I get a notice I didn’t pay when I never got an invoice. I’m am not happy with this crap.
My husband and I just purchased our second used car from here. Both times we had a wonderful experience. Austin was wonderful! Very quick to reply to our questions. Everyone was awesome! We will not buy our cars anywhere else.
I inquired about a vehicle. Austin reached out to me very quickly and was super helpful answering all my questions. He was always available to answer any questions I had. He even went out of his way to send me videos of the car and gave me details about some of the blemishes and flaws. I ended up purchasing the car and having it transported all the way to Misssissippi. I was initially concerned about buying a car from so far away, but the staff made my car buying experience very stress-free and quite enjoyable. I would recommend this dealership ... Read More DealerRater - Jan 26, 2024
I have been on the fence about letting go of my beloved F55 Anderson Cooper. But I have been working with Austin to find the best Countryman S ALL4 for me. We finally have made that happen. Austin is down to earth and a great person to talk to. I felt like he wanted to help me and not just give me a car. If you’re looking for a car, ask for Austin.
I have always liked Mini of Loveland. Before I moved closer, I used to drive up from Southern Colorado (2hrs) because they are hands down the ... Read More DealerRater - Dec 16, 2023
Friendly, clean, did not pressure sell. Sales advisor very familiar with the vehicles. When we decided on the car the time to get all the paperwork done was fast and easy.
Was shopping for a used Mini and stopped in on a whim. Matt D. was brought over to me and he introduced himself. We took a look at the minimal options they had available for used and he was easily one of the most informed sales people I've ever dealt with over multiple car buying experiences. The three stars in this review has nothing to do with Matty because he gets 5+ stars. The lower review is due to the disorganization of the finance team. On the day I went in I spent a good 2+ hours waiting on "numbers.&... Read More Google - Oct 15, 2023
Austin and Michael were absolutely amazing. They were patient and kind and didnt complain while I had to find all my documents (that i shouldve had prepared). They took care of me the entire time and I couldnt be happier with my new 2022 Honda Accord!!
BEWARE. Worst dealership. TERRIBLE CUST SERVICE. Don't be blinded by the free donuts and coffee. After sale, you are disgarded. I bought an expensive used truck. It was traded in so Mini (BMW) of Loveland made a huge profit. Givi Maisuradze, the salesman, promised frequent communication, and they would address any concerns, but did not returned calls or emails for weeks or sometimes, not AT ALL. The brakes squeaked badly and there was another noise. I brought it back for service. TWICE. First, they all said squeaks are due to moisture. Second time they said it has a few ... Read More Google - Sep 15, 2023
BEWARE. Worst dealership. TERRIBLE CUST SERVICE. Don't be blinded by the free donuts and coffee. After sale, you are disgarded. I bought an expensive used truck. It was traded in so Mini (BMW) of Loveland made a huge profit. Givi Maisuradze, the salesman, promised frequent communication, and they would address any concerns, but did not returned calls or emails for weeks or sometimes, not AT ALL. The brakes squeaked badly and there was another noise. I brought it back for service. TWICE. First, they all said squeaks are due to moisture. Second time they said it has a few ... Read More DealerRater - Sep 15, 2023
My wife and I bought a preowned Land Rover on May 3, 2023. Austin M. was our client advisor. We were treated with courtesy and professionalism throughout the process. The vehicle was impeccably maintained and listed for a price well under market value as per CarGurus. Not sure how they could have made the experience more enjoyable or efficient. We love our new vehicle and feel we were given an extremely fair deal!
Trading in and purchasing a new Mini Countryman Cooperworks was easy and a great experience. Stan was exceptionally nice, but everyone was! I'll be back!
Polite, but PAINFULLY SLOOOOOOW. It took almost 3 hours to complete a scheduled oil change. I'd suggest looking elsewhere for car servicing.
Here's an update to my last review. I would stay away from Mini of Loveland if at all possible. If anything is possibly covered under warranty, they will make you do a diagnostic prior which costs approx. $200 per issue. Or figure out someway to hold you off just past the deadline of extended warranty, so you have to pay the entire cost of repair. I speak from experience. If you're having to pay out of pocket anyway, I highly suggest you make an appointment with BimmerHaus in Broomfield, Co. Bimmer Haus' customer service is EXCELLENT in addition to ... Read More Google - Feb 11, 2023
I’m extremely upset this location sold me a car with unsafe brakes and doesn’t want to fix them. I’ve been in contact with the car salesman and yet haven’t heard anything about your business fixing the brakes! I bought a car for over $34k on a car and you can’t be responsible and fix the brakes!Your location sells cars that are unsafe since the day I left the lot I’ve been in contact with your salesman and my brakes being unsafe!! You’re location shouldn’t be in business selling cars with unsafe ... Read More Google - Jan 19, 2023
They're terrible. The person who answers service calls for BMW while they're under construction is snarky and rude, and doesn't really want to help with anything. My vehicle (a BMW) passed its multipoint "inspection" and less than 24 hours later throws a drivetrain malfunction light, putting itself into limp mode. (Can't go over 30mph) The follow up email email from BMW service says to call the number to leave feedback and when one does she rudely says that she can't pass along any feedback.
I would not order from this dealership. My experience was a bad one and still unresolved. I ordered a car in May and gave them a refundable deposit of $250. They said the build would be complete in 3-4 months. In Oct the car still had not arrived. And I was on my 3rd sales person. The third sales person told me in person that it should be here soon and I should close on the car before it arrived because I was leaving the country for several weeks and he wanted to close the sale in Oct instead of Nov. ... Read More Google - Dec 7, 2022
Scheduled front brake work for my son's 2013 MINI and was told it would be about a two hour service ($900). My son dropped off his car a little after the 10:30am scheduled appointment. I called around 2:45pm to see about completion time. It took me SIX calls to actually reach a live body. I was then told that it would be about another hour (this was 3:03pm) which then caused me to reply that I was told this was a two hour appointment. The service guy said "well there are like 15 other people here" which made me respond ... Read More Google - Nov 22, 2022
I purchased a mini the other day from this dealership and it was the best experience. Matt was super helpful and made first time purchasing a car easy! I absolutely love my car already and now feel set for a long time thanks to them!
I was here for servicing my 2016 Clubman. The car has a broken lock. I was supposed to have my tires rotated as well. The tires are less than a year old. I was told I need new front tires ($600), the lock will be close to $700 to fix ( the part costs $89, I looked it up), and there is something else that's an additional $1400. My tires were never rotated, because according to them, they need changing, end of story. Mini of Loveland fulfilled every single stereotype of taking advantage of a woman who does not know about cars and makes the ... Read More Google - Jan 19, 2022
It was the best experience we had buying a car. Everyone there was so kind and patience. Everyone was so helpful. They made the process so easy. Other places I been to I felt pressure and rushed but with mini of loveland i felt they wor around my schedule and did not make me feel pressure or rush. I will definitely recommend mini and bmw of loveland. Thank you
Sales and Finance were very helpful during the sales experience, but T Tisdon the client advisor was topnotch during the whole process. The BMW finance was also very helpful.
I choose minin in Loveland because it was close and convenient and I'm so glad I did. T was so knowledgeable on every kind of mini, she did an amazing job at finding exactly what I wanted. She really made the whole process so smooth for me, being that this is my first new car in 30 years. The whole team, Eric and Brandon from finance did everything they could and went above and beyond for my purchase. This was painless and I would 100% recommend them to everyone!
I chose to purchase a Mini due to T Tisdon's professionalism and friendly attitude. I initially went in to test drive the Mini SEV but ended up purchasing a JCW Countryman because of how fun Minis are to drive. T was very patient and she worked with me as I went back-and-forth on what I was going to buy. The whole buying experience was super easy and fast! Thank you.
Shopping for a car was easy. I browsed online and came in to view the same day I inquired. T was very helpful and helped me with everything including the financing. They did not pressure me and they stayed with me through the whole process even though I know they were supposed to be off the clock. Very nice people. Would highly recommend.
We worked with both Carlos and T on the purchase of our new PHEV MINI Countryman. It was a very easy experience. Since we live in Denver and the plug-in hybrids are tough to find, we ended up putting a deposit on the car and completing the finance process via email and text. I would 100% recommend this dealer and its sales staff, we are happy customers.